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Until recently, there were five major players in the search engine world: Google, MSN, AOL, Ask.com, and the Yahoo! search engine. These top Internet search engines quickly could be narrowed down to four, however; AOL uses the Google algorithm and will yield nearly identical results. Further narrowing is rapidly occurring - Ask.com seems to be stepping out of the spotlight to focus on specific markets, and in early March 2008, Microsoft began attempting to purchase the Yahoo! search engine. If there are just two top search engines with which to be concerned, what does this mean for your business and for SEO as a whole?

What’s Going On with the Yahoo! Search Engine?

As almost anybody with access to a news source knows by now, Microsoft put in an unsolicited offer to purchase the Yahoo! search engine in early March 2008. Yahoo! rejected this offer at first, saying that it undervalued its company as one of the top engines (and a provider of other services, including email and chat as well). Microsoft did not increase the offer at this point; it instead decided to enter a proxy battle.

A proxy battle would involve Microsoft putting up its own board of directors to let shareholders decide if its purchase of the Yahoo! search engine would be acceptable or not. In essence, Microsoft has decided that it will attempt to convince shareholders that their interests are better served by people who will approve this acquisition between two of the top Internet search engines. And Yahoo! shareholders have been beaten down for some time, so it is widely expected that the majority will in fact favor this acquisition.

Meanwhile, Yahoo!, on spurning this offer, began talking with other companies in order to build strategic partnerships and keep itself as one of the top engines, as it had been for so long. It was rumored that MySpace’s parent company, News Corporation, was in talks to work with the Yahoo! search engine, as was Google. However, these talks seem to have fizzled, and Yahoo!’s board of directors has begun speaking directly with Microsoft’s board. Yahoo! bought a bit of time by delaying the election of its board, but it is believed that this is all the shareholders will stand for at this point.

So I’m assuming that if the acquisition goes down, the Microsoft search engine and the Yahoo! search engine will likely be using the same algorithm, even if they remain separate sites. It just makes sense not to spend the money to have two separate research departments, especially when the Yahoo! search engine is widely regarded to be superior to Microsoft’s.

Will Ask.com Continue to Be One of the Top Internet Search Engines?

For a time, Ask.com seemed to be trying to go head to head with Google and to position itself as one of the top Internet search engines - period. You may remember the “algorithm” ads that it ran for a time on television. However, recently Ask.com announced that it will instead be tailoring itself to the niche market share of which it already has control. In other words, they’re no longer trying to be all things to all people in the way that other top search engines like, well, Yahoo! and Google are.

What we know about Ask.com’s demographic is that it is largely female, although Ask.com refutes the notion that it is focusing on “older women.” According to an article in Forbes, an Ask.com spokesperson said that:

…reports of the site becoming oriented towards older women are false and were fueled by an erroneous Associated Press article that has since been changed. Ask acknowledged that married women do compose a lot of its core users and these matronly queries are often dictionary, thesaurus, encyclopedia type queries - as well as categories like health and entertainment (1)…

Seeing as Ask.com also laid off 8% of its staff at the same time that it refocused, it seems clear that the company is no longer aiming to be considered one of the top Internet search engines.

And this means that we are down to two search engine technologies dominating the entire landscape: Google and a MSN/Yahoo! search engine hybrid (Micro-hoo? Yah-soft?).

How Will This Affect Consumers?

If there truly are only two major top Internet search engines, the industry will be like Coke vs. Pepsi. Sure there are other, smaller players like RC Cola that some people will be brand loyal about, but for the most part it’s either Big Guy One or Big Guy Two.

And this means that businesses that had good rankings and that were getting good traffic from, say, Ask.com and MSN but not the Yahoo! search engine, will be in a bind. With only two top Internet search engines, there will be less real estate to compete for and the same number of businesses vying for this real estate.

How Will This Affect SEO Companies?

In one sense, having only two serious engines makes the job easier for search engine optimization companies - there’s just less algorithms to absorb and master. However, it makes the opportunity for volatility much more likely. Before, if the Google or Yahoo! search engine changed its algorithm, you had three or four other engines to fall back on while you worked to update your practices. But with only two major players, a tweak to either the Google or MSN/Yahoo! search engine algorithm could have much further reaching implications to individual companies in the search space.

Who Will Compete Next?

Google has been coasting for many years as being seen as the underdog in the industry - the cool, hip engine to use that’s not owned by the big guys. However, search engine optimization practitioners have started to see some cracks in that veneer. The truth of the matter is that Microsoft is seen as a huge corporate conglomerate, with Google starting to be seen similarly. And now Google has to answer to shareholders, rather than just going along trying “not to be evil.” Google has its own set of privacy issues and conflicts of interest, such as its recent purchase of DoubleClick, which came along with a SEO company. [See my recent article on this topic for more information.]

So when there are just two top Internet search engines, the door is opened for competition. If another company can come along technologically that is on par with the Google and Yahoo! search engine algorithms and that does not have huge corporate considerations, it could very well start gaining some market share in this space. I’ll let you know if I see any contenders.

Sources

1. http://www.forbes.com/technology/ebusiness/2008/03/05/iac-ask-update-markets-equity-cx_md_0305markets33.html

(C) Medium Blue 2008

About the Author

Scott Buresh is the founder of Medium Blue, a search engine optimization company. His articles have appeared in numerous publications, including MarketingProfs, ZDNet, SiteProNews, WebProNews, DarwinMag, ISEDB.com, and Search Engine Guide. He was also a contributor to The Complete Guide to Google Advertising (Brown, 2008) and Building Your Business with Google For Dummies (Wiley, 2004). Medium Blue has local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center, and was named the number one organic search engine optimization company in the world in 2006 and 2007 by PromotionWorld. Visit MediumBlue.com to request a custom SEO guarantee based on your goals and your data.

It’s a common question that companies who are considering hiring a search engine optimization company often face - is this something that we can do in-house? More importantly, can we do this in-house and get the same results that an expert search engine optimization company would provide?

As this article will demonstrate, clearly the answer is “yes” to both questions. However, as this article will also demonstrate, getting the types of results that an expert at search engine optimization can provide will cost you - often more than outsourcing.

For the purpose of this article, I’m ignoring the multitudes of companies that decide to dump the job on somebody already in their organization (usually an IT person who already has too much to do) rather than hiring a search engine optimization company. It has been my experience that while some of these people eventually provide decent results, they are the exception. More often than not, the project never leaves the ground, or the effort is halfhearted at best. In a worst case scenario, your internal person may embrace tactics that no expert search engine optimization company would ever use because they can put your site at risk of penalization or outright removal from the engine indexes.

My company often works with firms after they have used non-expert internal talent to optimize their website, and most of the time we are actually doing more work because much of what has been done is ineffective or dangerous. We have to take everything apart and put it all back together, often while making requests to the search engines to have penalties lifted.

The real goal of this article, however, is to assume that a business has decided to embark on a search engine optimization campaign, and that it is also committed to using a proven expert in search engine optimization. The choice then is simple - does the business hire an experienced resource to work in-house or should it instead go with an outsourced search engine optimization company?

A recent study by the Search Engine Marketing Professional Organization, published in the January 2008 edition of DM News (”Healthy SEM Salaries Rule: SEMPO Survey”), points out that experience in search engine marketing carries a high price tag. For instance, if you were looking to hire someone with more than five years of experience in search engine marketing, you could expect to pay between $100,000 and $200,000 per year. For somebody with experience but not five or more years, you can expect to pay anywhere from $60,000 to $100,000 per year.

If nothing else, these real world figures should convince discerning companies that expert search engine optimization and marketing is not something that you should dump off on an existing employee without any experience in the field. The free market has determined that expert search engine optimization and marketing is worth at least $60,000 per year for a full time position, and up to $200,000 per year.

On the other hand, most reputable search agencies have many more than five years of collective experience in the search engine marketing industry. In addition, a high percentage of these agencies offer SEO services that cost considerably less than $60,000 per year, to say nothing of $200,000 per year. It should also be noted that this figure neglects to include any of the additional costs associated with hiring - benefits, training, and so on. In addition, an expert search engine optimization company will have a broad range of sites from which to draw knowledge, while your in-house expert will likely only have one, or a handful at best.

To be fair, there are certain advantages to hiring an in-house expert. First of all, experts will have their feet to the fire, so to speak. A search engine optimization company isn’t likely to go out of business if it underperforms on your site, but an in-house expert in search engine optimization is likely to lose his or her job. It’s also much easier to get the whole team together to discuss your SEO initiatives at any time you choose when you are working with someone in-house. And hey, when you’re paying someone $200,000 per year, you can be pretty certain that you’re going to get top-notch work. But can an expert search engine optimization company give you that same level of work for a lot less money? Probably.

Conclusion

There are many compelling reasons why your business should hire an expert search engine optimization company rather than bring in an SEO expert internally or simply give the SEO project to an existing team member. Financially, it makes sense. But more so, you’re more likely to get the results over the short and long term with an outsourced company for all of the reasons noted above. I’m not saying you have to hire an SEO company - at first. I’m saying eventually you’ll probably want to.

(C) Medium Blue 2008

About the Author

Scott Buresh is the founder and CEO of Medium Blue, which was named the number one organic search engine optimization company in the world by PromotionWorld in 2006 and 2007. Scott’s articles have appeared in numerous publications, including ZDNet, WebProNews, MarketingProfs, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. He was also a contributor to The Complete Guide to Google Advertising (Brown, 2008) and Building Your Business with Google For Dummies (Wiley, 2004). Medium Blue is an Atlanta search engine optimization company with local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Visit MediumBlue.com to request a custom SEO guarantee based on your goals and your data.

As any good search engine optimization company knows, in search, more so than any other medium, you have a very short window of opportunity in which to engage your prospect. The only way to get a solid competitive advantage in this arena is to utilize various techniques in order to make sure that you are giving a prospect exactly what it is that he or she is looking for. Otherwise, your prospect will simply click the back button and visit one of your competitors - a process that only takes seconds.

One way to gain a competitive advantage, of course, is to work on the website itself. Any search engine optimization company worth its salt will also be involved in conversion testing on your website - in other words, making certain that the visitors who arrive on your site are likely to take a point of action that eventually leads to a sale. Split tests, modifications in content, different color schemes, and numerous other variable elements can all have a measurable impact.

There is also another way that a quality search engine optimization company will seek to maximize the value of the prospects that find your website through search engines. In this case, however, it is using your company differentiators in the keyphrases that they target to make sure that the traffic that comes to your site is of a very high quality.

Gaining a Competitive Advantage with Differentiators

As more and more companies turn to organic search to gain a competitive advantage while promoting their products and services, it can be increasingly difficult to achieve high rankings for the generic terms that everyone in your industry is pursuing. While any ranking is ultimately attainable, eventually a search engine optimization company has to decide whether the effort involved is worth it, especially when it recognizes that you can get overall better results from the campaign by making sure that a very high percentage of people that are typing keyphrases into search engines are looking for exactly what you offer.

This is why your search engine optimization company should be able to leverage differentiators in your keyphrases to give you the best competitive advantage available.

What Keyphrases Will Work Best for Your Business?

Suppose that you are in an industry where companies can have a wide array of prices, approaches, customer service levels, and so on. Instead of targeting, from the outset, the general keyphrase that defines the industry (for example “email marketing”), a good search engine optimization company will take the time to help you gain a competitive advantage by realizing what is different about your company in order to a.) attract very highly targeted prospects who know what they are seeking and b.) reduce the competitiveness of the keyphrases they are choosing.

Let’s take a look at a high-end provider of email marketing that has advanced web-based functionality and focuses on the B2B market. This fictional business is seeking a competitive advantage by working with a search engine optimization company. We can safely assume that the percentage of people that type “email marketing” into a search engine who are looking for this exact type of company is anywhere from between 0 and 100%.

By looking into the popularity of other variations, however, we can see that it is nowhere near 100%. Phrases like “cheap email marketing” or “free email marketing” are very popular, demonstrating that many people seeking “email marketing” are not looking for exactly the service that the provider is offering.

Imagine that instead of targeting “email marketing”, a daunting task (that, even if achieved, assures that a high percentage of visitors that come to the site are not looking for the provider’s particular type of solution), the search engine optimization company takes advantage of the provider’s differentiators. In this case, the search engine optimization company would instead target phrases such as “business to business email marketing” and “web-based email marketing”. Suddenly the two objectives have been achieved - the provider knows that a much higher percentage of visitors that are typing these terms are actually looking for the right kind of company and the competitiveness of the phrases has also been reduced, leading to faster and higher rankings.

Using Modifiers to Give You the Edge

There are hundreds of modifiers that can give a competitive advantage by reflecting a company’s differentiators, including words such as “free”, “affordable”, “high-end”, “full service”, “proven”, “turnkey”, etc. The point is that by making use of your unique differentiators in the search terms you target, your search engine optimization company is already setting the table for your prospect before he or she even clicks over to your website. When the message that is seen on your site then supports the keyphrase that was typed, you now have an engaged visitor. This can mean more leads, less site abandonment, and better overall website performance.

Conclusion

Remember, your company is better than the others out there. Ask yourself why, and then tell your search engine optimization company to take advantage of these differences in your keyphrases to give you a competitive advantage in your industry. The subtle addition of a few seemingly minor modifiers can have a huge impact on your bottom line.

(C) Medium Blue 2008

About the Author

Scott Buresh is the CEO of Medium Blue, which was named the number one organic search engine optimization company in the world by PromotionWorld in 2006 and 2007. Scott has contributed content to many publications including The Complete Guide to Google Advertising (Brown, 2008), Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Visit MediumBlue.com to request a custom SEO guarantee based on your goals and your data.

If the buzz is to be believed, Sam’s Club is now a search engine optimization company that is targeting the local search market aggressively. The fact is, this isn’t something new; it’s just recently come to the forefront. Sam’s Club has partnered with a company called Innuity to offer a program that is primarily targeted at small businesses looking to get noticed in the local search results.

Many people are screaming that this is a “worthless” service - but I disagree. It’s not worthless, but it also isn’t close to the service a comprehensive search engine optimization company can offer. Let’s take a closer look - with the caveat that I am assuming that the service listed on the Innuity page for LeadConnect (leadconnect.innuity.com) is the same service being offered through Sam’s Club (also called LeadConnect).

What They’re Offering

For $25 a month for Sam’s Club members (and $39.95 a month for non-members), you can sign up for the LeadConnect service from Innuity. You’ll get access to a dashboard that you can update with all of the necessary details about your business - name, address, phone number, types of products you offer, and so on. Once you’ve completed your dashboard, Innuity will submit your site to various local search engines such as Yahoo! Local, YellowPages, Pricegrabber, Google Local, and more. Then, if you update your dashboard at any time, Innuity will update your information at all of those local search sites, just like any search engine optimization company being paid a retainer fee might.

Innuity also claims on its website that this program includes having them submit your website to the major search engines (not to be confused with the local ones). This part is largely window dressing, as any good search engine optimization company knows. The major engines (Google, Yahoo, MSN, etc.) all find sites on their own, and “submitting” sites won’t do anything to influence rankings.

My Opinion

If you don’t have the time to do it manually and you don’t have the budget to hire a search engine optimization company, paying $25 a month for a company to handle the submission to the local search sites isn’t a terrible deal. The ongoing fee also makes sense if your business changes frequently, as again it will save you time from needing to update your listing on each local search engine each time you make a change.

The big question is what happens when you disengage from the service. Will your results remain on the local sites after you stop paying the monthly fee? Or will they be dropped the day you stop paying? In my opinion, it would be somewhat unethical for them to actively remove you from local search sites if you disengage, and I’m betting that they don’t. I tried to reach them directly to ask but was unsuccessful (well, I called twice and was put on hold for an inordinate time in each instance without ever reaching a human being - you can draw your own conclusions from that).

Why This Is Good for the SEO Industry

Having a large, recognizable chain like Sam’s Club acting as a “search engine optimization company” and offering this type of service has several benefits for the SEO industry. People in the SEO industry often forget that most people do not even know what SEO is, so this initiative is bringing awareness of the industry as a whole, even if it is focused on local search.

Additionally, the Sam’s Club name gives SEO a bit of respectability. Search engine optimization has long been considered some voodoo science or, at best, a fringe discipline - but with this offering by a household name, it’s now something that the average person might want to investigate. This may help the mainstream accept the idea of hiring a search engine optimization company in general.

Why This Could Be Problematic for the SEO Industry

The problem with this offering is that it is rather limited in scope, focused only on local search initiatives for local businesses. Because it is more common for people to use the general search engines over the local search engines, this may not bring in a large volume of new business. Yet at the same time, it is advertised in such a way as to seem to the average person as full-service search engine optimization. Nothing in the description online or in any of the literature I’ve gotten my hands on indicates that Innuity is letting people know that local search is just a part of a larger, more disciplined approach that another search engine optimization company might provide.

As a result, businesses that use LeadConnect rather than a search engine optimization company may find the results are not what they were hoping for. And they then may dismiss SEO in general because they don’t understand that the LeadConnect service is limited. Local search is important, but there are many other ways to target a local market online that this service is not tapping into.

In addition, to see really great results from a local search initiative, your business must appear in the top few results in the local search engine - because those are the ones that will also appear on the main search results page. Any result beyond the top several will be more difficult for the average searcher to come by, whereas a first or second-page result on a main engine, which a full-service search engine optimization company might be able to garner, can be of great benefit to increasing exposure.

Conclusion

What Sam’s Club is offering cannot directly compete with the services provided by a search engine optimization company - and it’s not supposed to. This program is reasonable for a company with a small budget looking to boost its local exposure. Plus, it can bring the SEO concept to the masses. Unfortunately, it could also give people a false sense of what SEO is and what it can do for them. And it remains to be seen if people really want to buy an SEO package from the same vendor that sells them giant jars of mayo and bulk toilet paper.

(C) Medium Blue 2008

About the Author

Scott Buresh is the CEO of Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Visit MediumBlue.com to request a custom SEO guarantee based on your goals and your data.

Nearly all search engines utilize spiders (which are also known by their original name, robots) to go out and scour the web looking for web pages. These search engine spiders then bring the data back to be indexed by the engine.

Since roughly 1996, individual meta commands have existed that can be used on individual web pages to modify how these search engine spiders behave. The most useful of these commands are fairly universal and respected by almost all search engines. What follows is a list of some of the more popular spider commands and instances in which you might want to use them.

meta name=”robots” content=”index”

This meta command is one of the most common ones used - and it is also the least necessary. It tells search engine spiders to come on in and put the page in their index. However, all search engines do this by default anyway. Basically, if you want to put it in there for fun, be my guest, but this command is not giving you any special treatment. All search engines are going to index your page, unless you specifically tell them otherwise.

meta name=”robots” content=”follow”

The follow command is different from the index command. It basically requests that the search engine spiders follow the links that are on a particular page. Again, however, this piece of code is completely unnecessary because all search engines are going to follow the links on a page, unless otherwise directed.

meta name=”robots” content=”noindex”

The noindex command, the opposite of the index command, tells search engine spiders not to index the content of a page. It’s important to note however that search engine spiders will still follow the links on a page that uses only this command.

When not used for legitimate purposes, this tag can be dangerous because it can put you at risk for penalization by most, if not all search engines. This is because you can use a noindex tag to hide pages with multiple links that you don’t want visitors to see but that you do want all search engines to index.

There are however some legitimate uses for the noindex command. For example, if you have a dynamic site and you’ve created static pages to replace some of your dynamic pages, which can make them easier for search engine spiders to access, you could put a noindex tag on the dynamic version.

As Google mentions in its Webmaster Help Center:

“Consider creating static copies of dynamic pages. Although the Google index includes dynamic pages, they comprise a small portion of our index. If you suspect that your dynamically generated pages (such as URLs containing question marks) are causing problems for our crawler, you might create static copies of these pages.”

In cases like these, it is acceptable to use the “no index” command on the dynamic version of the page, so that your content will not be treated as duplicate. You are not tricking all search engines, you’re just redirecting them.

meta name=”robots” content=”nofollow”

This tag tells search engine spiders that it’s OK to go ahead and index a page and list it but that they shouldn’t follow any of the links that are on the page. This can be useful if, for example, you had some partners that requested a link on your site that you felt obligated to give, but you wanted to hold onto as much Page Rank as possible. Now this is of course between you and your own personal god, but you would be able to in effect have a partners page, add the nofollow attribute to the meta tags, and basically not pass on any of your Page Rank to any of the sites to which you are linking. The nofollow command in effect tells all search engines that this is the end of the line.

meta name=”robots” content=”noindex,nofollow”

Obviously, noindex and nofollow are powerful tags - and in combination, they can make a page and the subsequent pages to which it links invisible to nearly all search engines. This combination command tells search engine spiders, “Do not read this page; do not follow any of the links on this page; do not include this page in your index.”

This command has its beneficial uses. For example, it can be placed on pages on a site that have duplicate content for legitimate reasons. A website might have both a page for the United States and a page for England that cover the same product with exactly the same content. However, nearly all search engines would see this as duplicate content and could devalue both pages. So placing this command on one of them means that search engine spiders will walk on by and you won’t be penalized.

meta name=”robots” content=”noarchive”

Finally, almost all search engines today, including Google and Yahoo, offer a cached version of a site alongside its listing that provides a snapshot of what the page used to look like. The noarchive tag, therefore, is available to be used in circumstances where there is content on your website that is of a timely nature and therefore that you might not necessarily want search engine spiders to cache for people to have access to moving forward.

For example, a business might run a one-time special that has a ridiculously low price to drum up some business while things are slow. The business will want to be able to shut that sale down as soon as sales are back up to a solid level. However, it is conceivable that someone could click on the cached version of the business’s site, see the old deal that was out there, and insist on getting it for themselves. By using the noarchive tag, you are telling search engine spiders, in effect, “This page is subject to frequent changes, and I don’t want my visitors to have access to some of this content at a later time.”

Conclusion

The commands discussed above are just a few of the ones in existence, and new ones are being added frequently. While nearly all search engines support these commands, there are still some that don’t. The ones in this article, however, are fairly universally understood by search engine spiders, no matter from where they originate. As more universal commands are introduced, I will write about them in future articles.

(C) Medium Blue 2007

About the Author

Scott Buresh is the CEO of Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Visit Mediumblue.com to request a custom SEO guarantee based on your goals and your data.

There are many keyphrase tools out there, but any quality search engine optimization company should know that they are in no way replacements for true market research. When one is embarking on a campaign of marketing on the Internet, it is important to select keyphrases that represent an understanding of one’s audience. In this article, we’ll discuss two crucial aspects of keyphrase research that your search engine optimization company should be taking into consideration: knowing the prospect and knowing the company.

Knowing the Prospect

There are many powerful and specific keyphrases available from which a search engine optimization company can choose to bring traffic to your site. But marketing on the Internet should go beyond traffic for the sake of traffic and instead focus on getting the right traffic. A search engine optimization company can target a phrase that is very popular, but 90 percent of those searching on it will not be true prospects. Or, the company can target a phrase that might be less popular in general but that is more likely to bring in the right types of prospects. Guess which is easier. Guess which is more effective.

For the best results when marketing on the Internet, you can segment your prospects in three ways:

• By geographic region

• By level of service desired
• By place in the buying cycle

By Geographic Region

If your business only offers services in a particular part of the country, then you don’t need to be marketing on the Internet with generic phrases that will bring in people who cannot take advantage of your company. A knowledgeable search engine optimization company will suggest specific phrases with geographic modifiers to bring in the traffic that will be most helpful for you.

For example, the keyphrase “real estate agent” may bring in a great deal of traffic, but if you are in Georgia and the searcher is looking for a home in California, this isn’t helpful. Instead, your search engine optimization company would target “Atlanta real estate agent” and you would see true leads coming to your website.

By Level of Service Desired

Another way to target your keyphrases when marketing on the Internet is by the level of service desired by your customers. For this, your search engine optimization company will want to find out from you (or your sales department) what types of customers you attract.

For example, if you are an email marketer that offers high-level packages and when you are marketing on the Internet you use the phrase “email marketing,” you will again be attracting a large amount of traffic that is not really interested in your services. Your search engine optimization company should instead be targeting a keyphrase like “premium email marketing,” which may be less popular but will still bring in more leads than the generic phrase.

By Place in the Buying Cycle

Your search engine optimization company should be asking you what your goal is for marketing on the Internet. You may want to be the information source when someone is looking for your type of service, or you may instead want to be the destination when a prospect is ready to close the deal - or possibly a combination of both.

So if you are a real estate firm that is marketing on the Internet, you have two directions in which you can go. Your search engine optimization company can target phrases like “Atlanta real estate,” which will bring in prospects that are early in the process and looking for general information about the area. In this case, you would want to make sure you have whitepapers and other informational pages available on your site.

You can also target a phrase like “Atlanta real estate agents,” which is more likely to be searched on by someone who is ready to buy a home in the area. Those searchers will come to your site ready to close the deal. A good search engine optimization company will ask you the right questions before research even begins to find out which of these phrases would work better for your strategy, or to determine whether both types would give you benefits when marketing on the Internet.

Knowing the Company

In much the same way, marketing on the Internet should involve knowing the specific goals of your company. Your search engine optimization company can hone your keyphrases in three ways:

• Those that bring in higher margin business

• Those that boost underperforming business areas
• Those that focus on new services

Those that bring in higher margin business

Your search engine optimization company can focus your marketing on the Internet toward products and services that bring in the highest margin. This is preferable to treating all of your products and services, and therefore all of your keyphrases, equally. For example, you may have two lines of business - one that nets 30 percent and one that nets 70 percent. If your keyphrases focus too heavily on the business that nets 30 percent, the overall effect will be a decrease in margins across the board. Conversely, focusing on the business that nets the larger percentage will bring you an increase.

Those that boost underperforming business areas

Your search engine optimization company can also find out from you which areas of your services or which products haven’t gotten enough attention, and can focus on those. Your strategy of marketing on the Internet could then bring in fresh leads for those areas. For example, you may have a line of business that is underperforming, and it has been made known by the powers-that-be that this lagging area needs improvement. Your search engine optimization company should be aware of this issue, because it can allocate a sizable number of keyphrases to this underperforming sector. If you don’t give your SEO firm this information, whether it asks or you volunteer, your keyphrases may be allocated equally, and you will lose the chance for this boost.

Those that focus on new services

If you let your search engine optimization company know about products or services you have in your pipeline, it can start searching for appropriate keyphrases early on. Then you can start getting traction ahead of time, rather than waiting until your product is already out to start your marketing on the Internet in that area. If your SEO firm asks you what is coming up for your business, let the company know about any initiatives up front.

Conclusion

When you target your prospects while marketing on the Internet, the benefits will become clear very quickly. And when you target specific areas of your business and do not treat all of your keyphrases equally, you will see the results in the places that matter most.
Plus, you will save your sales department a great deal of time because they will no longer be tied up with bad leads from people finding your site for services you do not provide. Instead, the leads will already have been filtered and your sales people can close more deals.

(C) Medium Blue 2007

About the Author

Scott Buresh is the CEO of Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Visit MediumBlue.com to request a custom SEO guarantee based on your goals and your data.

If you own or work with a search engine optimization company, or even if you’re just hoping to better your search engine placement, then you are probably aware of the recent acquisition frenzy that took hold among the major search engines. Google paid $3.1 billion for DoubleClick, Microsoft paid $6 billion for Aquantive, and Yahoo paid $680 million for the 80 percent of Right Media that it did not already own and another $300 million for BlueLithium. The companies purchased are all intended to help widen the advertising range of each of the engines in question, and to take advantage of increasingly sophisticated behavioral-based ad-serving technologies that the acquired companies owned.

What many people failed to realize was that when Google purchased DoubleClick, it now was also the owner of a very large search engine optimization company called Performics, which is a wholly owned subsidiary of DoubleClick.

This fact is of course raising some eyebrows in the industry. Google has consistently maintained that there is no way that people can pay for better search engine placement in the organic index, a stance that the company still claims applies despite this recent purchase. In fact, a portion of Google’s published guidelines about SEO says, “While Google doesn’t have relationships with any SEOs and doesn’t offer recommendations…” In another portion, Google says “While Google never sells better ranking in our search results…” However, anyone who hires search engine optimization company Performics is of course now paying Google for better search engine placement. It seems like a pretty black and white issue, but Google would obviously prefer that it was kept delightfully blurry.

A Serious Conflict of Interest

One would think that Google, aware of the controversy that would come from the fact that it now owned a search engine optimization company, would be eager to spin Performics off quickly in order to avoid the appearance of impropriety and of selling search engine placement. Not so, says the official Google/Doubleclick acquisition FAQ:

Q. What will Google do with Performics?
A. Performics is part of DoubleClick, and we are acquiring it as part of the transaction. We have no plans to dispose of it at this time (1).

All right, so Google owns a search engine optimization company and seems prepared to hold onto it for a little while at least. Yes, there seems to be a huge conflict of interest. Yes, there appears to be a large double standard. Yes, Google appears to have abandoned its long-standing principles regarding organic search engine placement in the interests of profit. But surely, the search engine optimization company that it bought will quickly be forced to follow the guidelines that Google has published for companies that are looking for a search engine optimization company. Right? Well, no.

Here is a verbatim quote from the guidelines that Google provides to people thinking about hiring a search engine optimization company:

• Make sure you’re protected legally. For your own safety, you should insist on a full and unconditional money-back guarantee. Don’t be afraid to request a refund if you’re unsatisfied for any reason (2)…

On the surface, this advice seems solid enough, but as an owner of a search engine optimization company, I can tell you how impractical it is. What would prevent a company that achieved fantastic search engine placement using my service from asking for its money back, claiming that it is unsatisfied? “For any reason” is a very slippery slope, and apparently Google agrees - Performics does not offer a guarantee of any kind. How do I know? Simple — one of my employees called and asked. We also have it in writing from an email we received from one of their sales reps.

What Are Google’s Options?

Let’s be charitable and assume that in the heat of the acquisition Google has forgotten to update the page of advice that it has created for website owners. This leaves only four things that can happen:

1. Status Quo: Google keeps this advice up on the page and Performics continues to offer no guarantee regarding search engine placement. We’ll call this the “hypocritical” scenario.

2. Performics gets in line: Google leaves the advice up as is and forces Performics to offer an unconditional money-back guarantee. We’ll call this the “free SEO from Performics” scenario.
3. Guidelines change: Performics maintains zero guarantees for search engine placement but Google modifies the advice to remove the inconsistencies pointed out in this article from its advice section. We’ll call this the “shareholder’s delight moneygrubber special” scenario.
4. Google spins off Performics and removes itself from the search engine optimization industry. We’ll call this the “sanity over dollars” scenario.

I’m not betting on which of these scenarios is most likely. Some time back I would have picked #4, but as I pointed out in a recent article, Google has already crossed an invisible line by offering free advice about organic search engine placement to its biggest pay-per-click spenders.

Google owning a search engine optimization company — a slippery slope, indeed. What does this mean for those hiring other companies and looking for great search engine placement? We will just have to wait and see.

References

1. http://www.searchenginejournal.com/what-will-google-do-with-performics/4720/

2. http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=35291

(C) Medium Blue 2007

About the Author

Scott Buresh is the CEO of Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Download Medium Blue’s latest exclusive whitepaper, “Adding Search to Your Marketing Mix,” at for more insight.

“Chinese Wall - The ethical (not physical) barrier between different divisions of a financial (or other) institution to avoid conflict of interest…”

Investopedia.com

“While Google never sells better ranking in our search results, several other search engines combine pay-per-click or pay-for-inclusion results with their regular web search results.”

Google’s Webmaster Help Center FAQ

“NO pay for inclusion, and a complete separation of the search index part from the money part.”

Google Chief Engineer Craig Neville-Manning, Search Engine Strategies 2004

The good people at Google have long maintained that there is a Chinese Wall between paid search results and organic results - that is, the department responsible for advertising is completely separate from the department responsible for organic search engine placement. The company insists that Google Adwords is a completely separate entity than the Google search engine, and never the twain shall meet. This all sounds very good, in theory. But do they live up to this ideal in practice?

You don’t hear Google talking much about Chinese Walls these days. This is certainly in part because they have had great difficulty gaining traction in the literal and very competitive Chinese market (headlines such as “Google Hits Chinese Wall” or even “Google Advance Halted at Great Wall of China” were commonplace). But might there be other, more nefarious reasons? Is there a reason why we hear less and less from Google about the virtual wall that separates paid search results from organic search engine placement?

What Is Google Really Doing for Its Big Spenders?

It has long been rumored that Google will offer technical assistance in achieving better organic search engine placement to those who spend more for paid search results. I know for certain that these rumors are true in at least two instances. In fact, I actually have the minutes from one of these technical assistance meetings after the company met with Google engineers. While the identity of these two companies is irrelevant, suffice to say that they are companies that you have almost certainly heard of and that they spend millions of dollars on paid search words each year.

To be fair, based on the meeting minutes I have, the advice that the engineers gave to the company does not include anything groundbreaking. It is mostly common sense advice that a good search engine optimization firm already knows about organic search engine placement and other issues, and much of it is already covered in the publicly-available Google Webmaster Guidelines. This, however, is beside the point. Google has obviously decided that it must offer perks to its big paid search spenders to keep them happy (or rather, happy enough to not pull their advertising). Clearly, one of these perks is access to Google engineers and the ability to glean information about organic search engine placement, a luxury that smaller advertisers do not enjoy.

Organic Search Engine Placement for Sale - The New Google Reality?

From a business perspective, this makes perfect sense, of course. Big-dollar advertisers make up the bulk of Google’s revenue for paid search, and any intelligent business will take whatever steps they deem necessary to hold on to their most valuable customers. This is why larger advertisers already have a designated account representative from Google. I am willing to bet that this perk was not Google’s idea. Rather, it almost certainly stemmed from the sense of entitlement that those spending large sums on paid search felt and the fact that technical help with their organic search engine placement is what they demanded.

Unfortunately, this reality leaves an advertiser with a small budget for paid search at a disadvantage. If Google is willing to offer this secret perk to larger advertisers now, what might they do in the future? Offer price breaks to larger paid search spenders? Increase the minimum monthly spend to squeeze out smaller companies and please the larger ones? It certainly has the potential to become a slippery slope, and I am interested to see where it goes next.

One final point - since Google is willing to give advice about organic search engine placement to companies that spend a great deal of money on Google advertising, is the phrase “While Google never sells better ranking in our search results…” truly accurate? I suppose this is open for interpretation. It may be technically true, but offering advice regarding organic search engine placement straight from the horse’s mouth in exchange for millions of dollars in money for paid search results isn’t far from selling rankings, in my opinion.

Conclusion

Please don’t get me wrong - I still believe that Google is the best search engine out there, I greatly admire the way that they are continually reinventing themselves, and I think they are still the target for those seeking the most benefit from organic search engine placement. They have the folks in Redmond constantly guessing and always three steps behind, and I love how they have started from humble beginnings to take on one of the biggest corporations in the world (and consistently win). I simply believe that they have played the underdog, anti-corporate card for too long, and that even if it has not outlived its usefulness, it has outlived its truthfulness. Google is now a huge multinational corporation that answers to its shareholders. To pretend anything otherwise is silly, but it seems that, for now at least, the charade will continue.

Google’s overriding principle, one that they have been happy to espouse to the media, has long been “Don’t Be Evil.” Whether they still adhere to this principle since they have become a public company is another question that is open for interpretation. If you are a smaller advertiser and feel that Google’s favoritism toward larger paid search customers regarding organic search engine placement is evil, it probably seems as though the “Don’t Be Evil” principle no longer applies. You may conclude that the principles of “Don’t Be Evil” and “Keep Shareholders Happy” are mutually incompatible, and that the latter has gained the upper hand.

About the Author

Scott Buresh is the CEO of Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Download Medium Blue’s latest exclusive whitepaper, “Adding Search to Your Marketing Mix,” for more insight.

The future of search is unclear - what is clear is that change is rapidly happening for all of the top Internet search engines. Google as always is the frontrunner for many of these search trends, but even little guys like Ask.com are making waves. In this article, I will attempt to cover some of the more interesting search trends that are occurring today with the top Internet search engines - but I am by no means being comprehensive about the subject. Things are changing on a weekly, or sometimes even daily, basis, and future articles will cover additional developments in depth.

Universal Search

In May 2007, Google - the leader among top Internet search engines — got people talking (again) when it rolled out its latest search concept, Universal Search. Universal Search was Google’s attempt to create a single page of search results, rather than separate pages for types of results, such as videos, images, maps, and websites. When it was first introduced, many search engine optimization firms raced around exclaiming that this was one of those search trends that would change everything and that new optimization rules should be created and followed immediately.

I published an article in early 2007 in which I noted, “The problem with Universal Search is that it can muddy the results, and it can also introduce irrelevant results that a searcher cannot use.”¹ I also wrote, “Clearly, Universal Search will change how an SEO campaign is run if it catches on. But this is a real if - users’ search habits are hard to change overnight, even if you are Google and you essentially define what searching is and how it works.”²

And in fact, Universal Search didn’t quite take off the way Google had hoped. A post on MediaPost’s Search Insider by Mark Simon boldly states, “Universal Search will probably not be viewed as the greatest Google fiasco since Google Video, but it’s clear that it’s failed to deliver on the vaunted promises made by Marissa Mayer back in May.”³ So will we see more of Universal Search, or will it be quietly put to the side? Will other top Internet search engines want to use it for themselves? Only time will tell, but it seems like Google needs to do a lot more work before users really warm up to it.

Personalization and Personalized Search

Personalization on the other hand seems to be one of the search trends working very well for Google and many of the other top Internet search engines. In an article I wrote a few months ago, I said “The basic principle behind personalized search is simple. When you go to Google and type in a search query, Google stores the data. As you return to the engine, a profile of your search habits is built up over time. With this information, Google can understand more about your interests and serve up more relevant search results.”⁴

As it works right now, if you use a Google product (Gmail, Google toolbar, AdWords, etc.), Google is keeping track of what you search for and what websites you visit, and it’s then tailoring your results appropriately. Search for “bass,” and Google will know whether you mean the fish or the instrument. As I pointed out, though, there are major issues with search trends like personalization:

Privacy issues that arise from personalized search are also a big question. The EU recently announced that it is probing into how long Google stores user information (this probe was subsequently extended to include all search engines). AOL recently committed a serious blunder when it released search data from 500,000 of its users, and it was discovered that it was fairly easy to identify many people by the search terms that they use…⁵

Yet if nobody makes a fuss about this, then it’s very likely Google - and the other top Internet search engines - will start tracking everyone behind the scenes, whether they use a Google product or not.

It’s actually already starting - right now, the cookie Google places on your machine (did you even know they did that?) will expire in two years - but they won’t really expire at all. According to the official Google blog:

In the coming months, Google will start issuing our users cookies that will be set to auto-expire after 2 years, while auto-renewing the cookies of active users during this time period. In other words, users who do not return to Google will have their cookies auto-expire after 2 years. Regular Google users will have their cookies auto-renew, so that their preferences are not lost. And, as always, all users will still be able to control their cookies at any time via their browsers.⁶

Seems it won’t be long before Google knows what you’re searching for before you do.

Expanding “Sneak Peeks”

Ask, one of the smaller of the top Internet search engines, has been using sneak peeks to entice searchers for a while now. Searchers who use Ask.com can mouse over an icon next to many results and see a screen shot of the website. No clicking needed. Google, always watching for search trends, seems to have noticed, because they’ve filed a patent for expanding their own snippets.⁷ Soon searchers on Google may be able to read expanded summaries of pages, or longer clips of page text. This tactic appeals to searchers who are now demanding more and more information faster and faster from the top Internet search engines, and who don’t want to waste precious seconds clicking on a link and then on the back button to find just the right site for their needs.

Syntax Queries

When Ask was Ask Jeeves, the butler was supposed to listen to your search queries in the form of questions and then get answers for you. The problem was, this never worked exactly the way it was supposed to. Instead of answering the question based on syntax, the engine still responded to searches in the same way others did, by analyzing the words and returning a list. Jeeves was retired with a bit of fanfare, and the engine handles queries in the more traditional manner for now. But all of the top Internet search engines have continued to work on this concept, with Google again leading the way since it has the manpower and brainpower to do so. I expect that within the next year, this will be one of the search trends that the engines will want to focus on with a greater push toward answering questions rather than just returning related results.

Speech Recognition and the Mobile Market

Speech recognition is really going to be one of the huge search trends in the coming months and years for the top Internet search engines. In an interview from this past summer, Peter Norvig, director of Google Research, noted, “[Google] wanted speech technology that could serve as an interface for phones and also index audio text. After looking at the existing technology, we decided to build our own. We thought that, having the data and computational resources that we do, we could help advance the field.”⁸ With speech recognition in place, one could go to Google (or another of the top Internet search engines) and use a microphone to ask a question aloud, or just say some keyphrases, and get a list back immediately.

And speech recognition has the biggest benefit for top Internet search engines when it comes to users of mobile devices. Let’s face it, as advanced as those keyboards may have gotten, they’re still a pain to use and it’s time-consuming to type in more than a few sentences. (That’s y txt msgs r lk ths, u c?). Norvig is on top of that too, noting, “In general, it looks like things are moving more toward the mobile market, and we thought it was important to deal with the market where you might not have access to a keyboard or might not want to type in search queries.”⁹

More to Come

As I noted in the beginning, this is just a small sampling of the search trends for the top Internet search engines today. Google, Yahoo, and even Ask are all working tirelessly to get your business and to make search easier, faster, and more accurate. Keep checking back for future articles covering some of the other trends and following up on the ones I’ve already discussed.

References

1. http://www.mediumblue.com/newsletters/universal-search.html
2. Ibid
3. http://blogs.mediapost.com/search_insider/?p=637
4. http://www.mediumblue.com/newsletters/personalized-search.html
5. Ibid
6. http://googleblog.blogspot.com/2007/07/cookies-expiring-sooner-to-improve.html
7. http://www.semclubhouse.com/on-researching-patents-and-a-new-google-patent-filing-on-expanded-snippets.html
8. http://www.technologyreview.com/Biztech/19050/?a=f
9. Ibid

(C) Medium Blue 2007

About the Author

Scott Buresh is the founder and CEO of Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld. Scott’s articles have appeared in numerous publications, including ZDNet, WebProNews, MarketingProfs, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. He was also a contributor to Building Your Business with Google For Dummies (Wiley, 2004). Medium Blue is an Atlanta search engine optimization company with local and national clients, including Boston Scientific, Cirronet, and DS Waters. Download Medium Blue’s latest exclusive whitepaper, “Adding Search to Your Marketing Mix,” at for more insight.

So you have decided to hire a search engine optimization company as a part of your overall marketing strategy. The firm that you choose will have a tremendous impact on the success of your campaign, but you knew that already. However, what are your evaluation criteria? For too many companies, the answer is plain, simple, and singular: rankings.

However, any search engine optimization company worth its salt can achieve high rankings of some sort. The true question is whether those search engine rankings are for targeted phrases that are in line with your overall marketing strategy. In order for your search engine optimization campaign to be truly successful, a search engine optimization company must understand your business, products and services enough that it can accurately promote them on the Internet.

Unique Differentiators

Every company has them. Every search engine optimization company should be interested in knowing what they are. These vital components of your marketing strategy can be a huge determinant in the keyphrases that are targeted in your optimization campaign.

For example, do you provide customized solutions in an otherwise highly-commoditized industry? Modifiers like “specialty” and “customized” added to your keyphrases will help you to obtain the types of visitors most likely to be looking for exactly what you offer. This is only one example - a typical marketing plan will detail several points that effectively differentiate the company from its competition, and a good search engine optimization firm will take the time to understand what these are. By knowing and understanding these points of differentiation, an optimization company will be able to get the most out of your campaign.

High-Profit Segments

Most companies have certain products or services that are more profitable than others that they offer. Some companies may also have some new products or services that they are aggressively targeting. Without the knowledge of these facts, your search engine optimization company is likely to target all areas of your business equally. Clearly, this would not serve your company well if your marketing strategy was calling for phase-outs of certain product or service lines, a focus on higher margin business, or aggressive promotion of new offerings. Allocation of targeted keyphrases must be in line with your marketing strategy in order for you to get the most out of the campaign, and a quality search engine optimization company will pursue the data that it needs to make a proper allocation.

Defining Prospects

Are your prospects already educated about your industry, or are they looking for solutions to a particular problem? Are they a mix of both? Your search engine optimization company should be asking you about the makeup of your client base. Targeting highly technical and specific keyphrases (such as “email deliverability testing platforms”) could attract highly-educated prospects, while targeting solution-based keyphrases (such as “marketing through email”) will target someone who is looking for a solution while not necessarily understanding exactly how it is provided. Does your marketing strategy have a preference as to which sort of prospect you seek? Is it a mixture of both? If so, what is the percentage breakdown? Your search engine optimization company should be asking you these questions in order to bring you the most qualified prospects.

Change over Time

Unless you are in one of those rare industries that hasn’t changed much for 50 years, your marketing strategy will likely shift to accommodate new challenges and new opportunities. As an extension of your marketing team, a good search engine optimization company will want to keep abreast of these changes and adjust your campaign according to what is current today. All too often, a company will change its products or services, adjust its prospect profile, or decide to focus on other areas of business without letting the search engine optimization company know that its marketing strategy has changed. A quality search firm will be proactive in finding out if any of these changes have occurred and will address them at the same time that you are, assuring that your search engine optimization campaign is in full alignment with your current marketing goals.

These represent only a few examples of how a good search engine optimization firm will want to fully understand your marketing strategy throughout the lifetime of your search engine optimization campaign. While it is true that no single company ever understands your business as well as your company does, it’s also true that a search engine optimization company with a stellar track record will understand search engine optimization better than your company will. The marriage of knowledge between the two entities can be the single largest determinant in the level of success (or failure) of your campaign. If you suspect that your search engine optimization company is taking a cookie-cutter approach to your campaign and is not taking the time to fully understand your marketing strategy, it may be advisable to look elsewhere.

(C) Medium Blue 2007

About the Author

Scott Buresh is the CEO of Medium Blue, a search engine optimization company. Scott has contributed content to many publications including Building Your Business with Google For Dummies (Wiley, 2004), MarketingProfs, ZDNet, WebProNews, Lockergnome, DarwinMag, SiteProNews, ISEDB.com, and Search Engine Guide. Medium Blue, which was recently named the number one search engine optimization company in the world by PromotionWorld, serves local and national clients, including Boston Scientific, DS Waters, and Wake Forest University Baptist Medical Center. Download Medium Blue’s latest exclusive whitepaper, “Adding Search to Your Marketing Mix,” for more insight.